Contact & FAQ

Contact

Regarding any question, you can reach Jane, Bernard or even Hugh (depending on which one will be in the better mood to reply to you) by phone at 0134778585 from Mondays to Fridays between 9:00am and 5:00pm (yes, after 5:00pm, they party), by email at boutique@sfto1842.com (here, of course, you can send you email at any time, and Jane or maybe Bernard will reply to you as soon as possible, yes, … Hugh doesn’t like emails a lot) or even via our contact form.

 

 

FAQ

My account

I would like to contact you.

Nothing could be more simple! You can use our contact form by clicking here, or send us an email at boutique@sfto1842.com, or even call us to hear Gerard’s sweet voice at +33 (0)1 34 77 85 85.

I would like to modify some information regarding my customer account.

You just need to sign in to your account, then in the sections ‘My personal information’ and/or ‘My addresses’, you can modify your information.

I would like to delete my customer account.

To delete your customer account, you must make a request using our contact form, by email at boutique@sfto1842.com or by phone at +33 (0)1 34 77 85 85, all your personal information and data will then be definitely deleted from our data base.

I want to be informed of your novelties and events, what should I do?

To receive all of the information regarding our novelties and events, you can subscribe to our newsletter:

  • at the bottom of this page in the box ‘I demand to receive your news’ by registering you email address
  • or directly from you customer account in ‘My personal information’, by checking the box ‘I demand to receive your news’, before validating the modifications made.

Our packaging

What is a silk-screen printed ECLEA tin?

Our ECLEA tins, designed in metal, preserve all the flavors and the freshness of the plants they contain from air, humidity and heat.

Fun and refined with their stackable side, they are lacquered and silk-screen printed by hand, their colors enable a visual recognition of the contained blend, because they represent the universes of the House. The black tin corresponds to a flavored black tea; the green tin to a flavored green tea; the pink tin to a ‘weed’; the grey tin to a plain tea and the blue tin to an herbal tea.

In our eco-friendly approach, those tins are obviously reusable and rechargeable.

What is a Parisian bag M or L?

The Parisian bag is a packaging in its own right, with a vintage design, inspired by the doctor’s bag.

Registered in our eco-friendly approach, this packaging is made of biodegradable insulating paper as a substitute for aluminum, but which preserves nevertheless the aromas and the freshness of the tea.

Those bags benefit from a large opening, to avoid breaking the tea leaf, and which offers a packaged loose leaf tea in the best hygiene environment.

This packaging is only available for a selection of our range.

What are the precious teabags?

The precious teabags correspond to the 2g pre-dosed individual bags. They combine the quality of a great tea with the advantages of a teabag, and they have been developed to fully favor the opening of whole leaves during the infusion. Made of the finest and silkiest nylon possible, they do not spoil the taste of the tea, because they do not contain any material of vegetal origin, or glue, or staple.

The over-wrappings of those teabags respond to the eco-friendly values of the House, designed without any aluminum nor derivative. They offer barriers of preservation for the aromas to guarantee the best quality.

What is a loose leaf tea bag?

The loose leaf tea bag, registered in our eco-friendly approach, preserves the aromatic barrier of the plants and keeps them from air, humidity and heat, just the time for you to receive your order. You can then, for an optimal preservation of your plants, put them in tins.

This packaging is only available for a selection of our range.

I can’t find the packaging I want.

All of our products are available in ECLEA tins, only a selection of our range is available in Parisian bags or precious teabags, you will find the rest of our range in loose leaf tea bags.

My order

Which payment modes can I use to settle my order?

We offer various payment modes at the point of making the payment for your order:

  • Payment by Bank Card for an immediate and secured processing of your order.
  • Payment by check or bank transfer with a processing of the order that will happen as from the receipt of the payment.
  • Payment in kind for an eco-friendly processing but not guaranteed…
Can I cancel or modify my order?

You can cancel your order by making a request to our customer service using our contact form, by email at boutique@sfto1842.com or by phone at +33 (0)1 34 77 85 85 specifying your order number.

To modify an order, you must initially cancel it, and then place this order again, taking into account your wishes of modification.

My order comprises a mistake, what to do?

Your order has been prepared with the utmost care by our team. However, if your package is not in compliance with your order, please refer to our customer service using our contact form, by email at boutique@sfto1842.com or by phone at +33 (0)1 34 77 85 85, specifying your order number and indicating what the mistake is.

I have received my order with a damaged product.

Your orders are prepared with care and attention by our teams and travel at the buyer’s own risks. Any claim regarding the state of the delivered products must be notified to the postal services of the country of destination. Our customer service can nevertheless accompany you in your steps. 

I can’t place my order.

If the problem persists, feel free to tell our customer service using our contact form, by email at boutique@sfto1842.com or by phone at +33 (0)1 34 77 85 85. It will accompany you and help you to place your order.

I would like to place an order without creating a customer account.

You have the possibility to place an order on our online shop without creating a customer account, your personal information and data will then not be stored and you will have to fill them again for each order placement. In order to do so, once your cart is validated at the stage ‘My account’, only fill in the fields located in the part ‘I am in a hurry’.

Is it possible to exchange a product? Or to return it to the store?

Once you have received your order, you have the possibility to withdraw. In accordance with the clauses of the article L.121-20-2 of the Code of Consumption, the right of withdrawal cannot be exercised for products which are likely to deteriorate or to quickly expire such as tea.

Regarding other products, as from the delivery date, you have a period of 14 clear days to exercise your right of withdrawal and to return the order in order to get a refund.

The products ordered on our online shop cannot be returned to the shop. 

Around tea

How to prepare tea properly?

On each product page you will find the preparation tips, to successfully prepare your infusion. Especially the water temperature and the infusion time; those data are given for informative purposes only, because the infusion time can vary according to the person’s taste.

Where do your teas come from? And who selects them?

Our purchase and deliveries, arrive in a permanent and regular way, taking into account the availability of the offered quality of ‘harvestings’, of the seasonality, directly to a group of small farmers, throughout the year, according to the origins and referenced as the years go along.

Our teas are subject to a selection plantation by plantation, based on specifications very precise and being subject to numerous verifications.

They are selected by Guillaume LELEU, our tea taster. (See the article ‘Where do our teas come from?’)

Who creates the blends of your house?

Our blends are exclusively created by our tea taster, Guillaume Leleu, founder of THEODOR House (See ‘The Impertinent Parisian’)

Would it be possible to receive samples?

Our house, is unique in the French tea landscape, because we produce our blends and pack our teas in our workshops in Bonnières sur Seine, near Paris. In this capacity, we do not register in a logic of business or storage, whereas in an approach of quality, freshness and excellence, which leads us to produce practically by order. We are unfortunately not in a position to forward samples to you by post mail outside of an order placed on our online shop or when purchasing in a store.

Do your teas meet any specific standard?

All of our products are KOSHER certified, which demands heavy constraints during the selection of our raw materials and demands a strict selection of suppliers. This certification is subject to audits every year within our facilities and guarantees the whole food safety of our products. (See the article ‘Kashrut certificate’)

I am under the impression that my tea has changed.

Various factors can explain the evolution of the teas. The teas are composed of natural raw materials for the main part. Thanks to them, the teas evolve, develop and improve with time, contrary to a tea containing a majority of synthetic products which do not evolve, either in color or in taste.

The preservation conditions play a key role in the evolution of the teas. We recommend to keep them away from air, light, humidity and heat.

Besides, the difference of perception of a same tea can also have other explanations:

  • the day time, the temperature, the weather conditions, the seasons (for instance: during the summer, the palate is more receptive to aromas and perfumes);
  • the perception of the palate, which is modified following changes in diet, medication intake;
  • the environment and place of tea tasting

THEODOR & You

I would like to sell THEODOR products in my establishment.

You can send us your detailed request using our contact form, by email at boutique@sfto1842.com or by phone at +33 (0)1 34 77 85 85, which will be able to steer you towards the related service.

I would like to make a partnership with THEODOR.

You can send us your detailed request using our contact form, by email at boutique@sfto1842.com or by phone at +33 (0)1 34 77 85 85, which will be able to steer you towards the related service.

I would like to distribute THEODOR products.

You can send us your detailed request using our contact form, by email at boutique@sfto1842.com or by phone at +33 (0)1 34 77 85 85, which will be able to steer you towards the related service.

Recruitment

I would like to apply for an internship at THEODOR Paris.

You can send us your application (résumé + cover letter), specifying the concerned position, by email at boutique@sfto1842.com, we will come back to you as soon as possible.

I would like to apply for a job at THEODOR Paris.

You can send us your application (résumé + cover letter), specifying the concerned position, by email at boutique@sfto1842.com , we will come back to you as soon as possible.

Josette

Why is there a seagull in some areas on your website?

A seagull? Where? Oh, yes! She is our mascot, Josette! THEODOR’s traveling seagull, she likes the adventure and doesn’t only stroll on the banks of the Seine river in Paris, but on each continent, along harbors, beaches, on our website, on our shopping bags…