- Tea essences
- Tea universes
- Gift sets
Regarding any question, you can reach Jane, Bernard or even Hugh (depending on which one will be in the better mood to reply to you) by phone at 0134778585 from Mondays to Fridays between 9:00am and 5:00pm (yes, after 5:00pm, they party), by email at firstname.lastname@example.org (here, of course, you can send you email at any time, and Jane or maybe Bernard will reply to you as soon as possible, yes, … Hugh doesn’t like emails a lot) or even via our contact form.
You just need to sign in to your account, then in the sections ‘My personal information’ and/or ‘My addresses’, you can modify your information.
To delete your customer account, you must make a request using our contact form, by email at email@example.com or by phone at +33 (0)1 34 77 85 85, all your personal information and data will then be definitely deleted from our data base.
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Our ECLEA tins, designed in metal, preserve all the flavors and the freshness of the plants they contain from air, humidity and heat.
Fun and refined with their stackable side, they are lacquered and silk-screen printed by hand, their colors enable a visual recognition of the contained blend, because they represent the universes of the House. The black tin corresponds to a flavored black tea; the green tin to a flavored green tea; the pink tin to a ‘weed’; the grey tin to a plain tea and the blue tin to an herbal tea.
In our eco-friendly approach, those tins are obviously reusable and rechargeable.
The Parisian bag is a packaging in its own right, with a vintage design, inspired by the doctor’s bag.
Registered in our eco-friendly approach, this packaging is made of biodegradable insulating paper as a substitute for aluminum, but which preserves nevertheless the aromas and the freshness of the tea.
Those bags benefit from a large opening, to avoid breaking the tea leaf, and which offers a packaged loose leaf tea in the best hygiene environment.
This packaging is only available for a selection of our range.
The precious teabags correspond to the 2g pre-dosed individual bags. They combine the quality of a great tea with the advantages of a teabag, and they have been developed to fully favor the opening of whole leaves during the infusion. Made of the finest and silkiest nylon possible, they do not spoil the taste of the tea, because they do not contain any material of vegetal origin, or glue, or staple.
The over-wrappings of those teabags respond to the eco-friendly values of the House, designed without any aluminum nor derivative. They offer barriers of preservation for the aromas to guarantee the best quality.
The loose leaf tea bag, registered in our eco-friendly approach, preserves the aromatic barrier of the plants and keeps them from air, humidity and heat, just the time for you to receive your order. You can then, for an optimal preservation of your plants, put them in tins.
This packaging is only available for a selection of our range.
All of our products are available in ECLEA tins, only a selection of our range is available in Parisian bags or precious teabags, you will find the rest of our range in loose leaf tea bags.
We offer various payment modes at the point of making the payment for your order:
You can cancel your order by making a request to our customer service using our contact form, by email at firstname.lastname@example.org or by phone at +33 (0)1 34 77 85 85 specifying your order number.
To modify an order, you must initially cancel it, and then place this order again, taking into account your wishes of modification.
Your order has been prepared with the utmost care by our team. However, if your package is not in compliance with your order, please refer to our customer service using our contact form, by email at email@example.com or by phone at +33 (0)1 34 77 85 85, specifying your order number and indicating what the mistake is.
Your orders are prepared with care and attention by our teams and travel at the buyer’s own risks. Any claim regarding the state of the delivered products must be notified to the postal services of the country of destination. Our customer service can nevertheless accompany you in your steps.
If the problem persists, feel free to tell our customer service using our contact form, by email at firstname.lastname@example.org or by phone at +33 (0)1 34 77 85 85. It will accompany you and help you to place your order.
You have the possibility to place an order on our online shop without creating a customer account, your personal information and data will then not be stored and you will have to fill them again for each order placement. In order to do so, once your cart is validated at the stage ‘My account’, only fill in the fields located in the part ‘I am in a hurry’.
Once you have received your order, you have the possibility to withdraw. In accordance with the clauses of the article L.121-20-2 of the Code of Consumption, the right of withdrawal cannot be exercised for products which are likely to deteriorate or to quickly expire such as tea.
Regarding other products, as from the delivery date, you have a period of 14 clear days to exercise your right of withdrawal and to return the order in order to get a refund.
The products ordered on our online shop cannot be returned to the shop.
On each product page you will find the preparation tips, to successfully prepare your infusion. Especially the water temperature and the infusion time; those data are given for informative purposes only, because the infusion time can vary according to the person’s taste.
Our purchase and deliveries, arrive in a permanent and regular way, taking into account the availability of the offered quality of ‘harvestings’, of the seasonality, directly to a group of small farmers, throughout the year, according to the origins and referenced as the years go along.
Our teas are subject to a selection plantation by plantation, based on specifications very precise and being subject to numerous verifications.
They are selected by Guillaume LELEU, our tea taster. (See the article ‘Where do our teas come from?’)
Our blends are exclusively created by our tea taster, Guillaume Leleu, founder of THEODOR House (See ‘The Impertinent Parisian’)
Our house, is unique in the French tea landscape, because we produce our blends and pack our teas in our workshops in Bonnières sur Seine, near Paris. In this capacity, we do not register in a logic of business or storage, whereas in an approach of quality, freshness and excellence, which leads us to produce practically by order. We are unfortunately not in a position to forward samples to you by post mail outside of an order placed on our online shop or when purchasing in a store.
All of our products are KOSHER certified, which demands heavy constraints during the selection of our raw materials and demands a strict selection of suppliers. This certification is subject to audits every year within our facilities and guarantees the whole food safety of our products. (See the article ‘Kashrut certificate’)
Various factors can explain the evolution of the teas. The teas are composed of natural raw materials for the main part. Thanks to them, the teas evolve, develop and improve with time, contrary to a tea containing a majority of synthetic products which do not evolve, either in color or in taste.
The preservation conditions play a key role in the evolution of the teas. We recommend to keep them away from air, light, humidity and heat.
Besides, the difference of perception of a same tea can also have other explanations:
You can send us your application (résumé + cover letter), specifying the concerned position, by email at email@example.com, we will come back to you as soon as possible.
A seagull? Where? Oh, yes! She is our mascot, Josette! THEODOR’s traveling seagull, she likes the adventure and doesn’t only stroll on the banks of the Seine river in Paris, but on each continent, along harbors, beaches, on our website, on our shopping bags…